7.3.1 Conciliation service
The Conciliation service is managed the Workplace Injury Commission (WIC Workplace Injury Commission), with ministerially appointed independent Conciliation Officers or Dispute Officers. Their main task is to facilitate agreement between disputing parties as per the WIC service Model.
The Conciliation Service provides Agents with a daily report detailing:
- new conciliation requests
- any cases that have been finalised.
Conciliation officer
When a dispute is referred to the WIC, the Conciliation Officer or Dispute Officer:
- conciliates the dispute and attempts to bring the parties to agreement
- attempts to contact all parties to the dispute (in addition to the formal notification process)
- with the consent of the worker, may meet with medical providers who have examined the worker or rehabilitation providers
- may refer medical questions to a Medical Panel Under the legislation, unless inconsistent with the context or subject-matter —
Medical Panel means a Medical Panel constituted under Division 2 of Part 12
See: Medical panel - may make documents or other information (but not exempt information in dispute) available to any other party
- may exercise functions without having a conference, if sufficient information is available.
